DELIVERY
Delivery is done at the address the Buyer wrote in the order of the product. When purchasing a package, the Buyer is required to check the contents of the package, as the subsequent complaints will not be respected. By signing the delivery note, the Buyer confirms that he has reviewed the product.
The delivery is done via the DHL delivery service for international orders and Croatian Post for domestic orders. The Seller is not responsible for any delays in delivery due to incorrect customer information. If the Buyer refuses to accept the goods ordered, the Seller is entitled to request from the Buyer reimbursement of the postal costs.
Shipping Costs
– Croatia: 35kn by HP Express courier service. Free with orders over 350kn.
– EU and EEA: 18.2€ by DHL courier service. Free with orders over 75€.
– UK: £16 by DHL courier service. Free with orders over £75.
– USA: $20 by DHL courier service. Free with orders over $100.
– Rest of world: 23€ by DHL courier service. Free with orders over 100€.
Delivery Times
Delivery within Croatia takes 2 to 3 working days from the date of dispatch.
International orders take 2-3 working days for delivery from the date of dispatch.
Further information on the order status can be provided upon request.
The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. You will be notified by email if ordered item is temporarily out of stock or not available.
International Shipping Disclaimer (does not apply to EU)
The Buyer is responsible for the payment of all tariffs, duties, taxes, handling fees and customs clearance, VAT, etc., required by the importing country. The Seller doesn’t collect this beforehand, and cannot give an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.